HELP FILE

What is the Client?

    The Client makes it possible for you to access Host computers in your account.

    Formerly known as Ignition, the Client desktop app is included when you download the Host software, or you can download it when making a remote connection to a computer in your account. Use the Client app to quickly connect to your remote computers without a web browser. The Client app also makes it easy to securely and automatically log in using locally stored and encrypted passwords. Remember that "client" is also the term used for any device you use to access your computers. For example, your iOS or Android phone or tablet can be a client device. The iOS app or Android app is the technology you need to turn your device into a client device.

    Troubleshooting

    • Mac users: You may see two instances of the Client running on your Mac. If you experience this, please contact our User Services team for assistance.
    • If you are asked to download the Client anew for each session, see Why am I prompted repeatedly to install the Client app?
    • Tips for Firefox users. When starting a remote session, Firefox may display a "Launch Application" dialog. Please simply enable "Remember my choice...", and click OK, without browsing for an application. The entry selected by default should simply work ("Client Application" or "Launch Client").
    Article last updated: 25 October, 2022