HELP FILE

Troubleshooting Display Issues

    Follow these instructions to help resolve problems experienced while viewing video or while using DOS-based or graphic-intense applications during remote control. Typical problems include display black-out, host computer restart when initiating remote control, or loss of Windows Aero functionality after remote control.

    Windows only Available on Windows hosts only.

    1. Access the host preferences:
      • From the host computer, open the LogMeIn Control Panel and follow this path: Options > Preferences > General
      • From a client device, connect to the host Main Menu and follow this path: Preferences > General
    2. Under Remote Control > Performance, make sure that Use Display Accelerator is not selected.
    3. Click OK or Apply.

      Result: Your settings are applied immediately to the host.

    Related Articles
    Article last updated: 27 September, 2022