Troubleshooting Display Issues

Follow these instructions to help resolve problems experienced while viewing video or while using DOS-based or graphic-intense applications during remote control. Typical problems include display black-out, host computer restart when initiating remote control, or loss of Windows Aero functionality after remote control.

Available on Windows hosts only.

If the solutions below did not help, see the related articles.

Workaround 1: Turn off the display accelerator.

Access the host preferences:
- From the host computer, open the LogMeIn Control Panel and follow this path: Options > Preferences > GeneralTo open the LogMeIn Control Panel, open your computer's toolbar at the bottom of your screen and select the LogMeIn icon. Then select LogMeIn Control Panel
- From a client device, connect to the host Main Menu and follow this path: Preferences > General
Under Remote Control > Performance, make sure that Use Display Accelerator is not selected.
Click OK or Apply.
Result: Your settings are applied immediately to the host.

Workaround 2: Check your screen recording location.

If Workaround 1 does not resolve the problem, try this:

Access the host preferences:
- From the host computer, open the LogMeIn Control Panel and follow this path: Options > Preferences > Advanced
- From a client computer, connect to the host Main Menu and follow this path: Preferences > Advanced
Under Screen Recording, confirm your screen recording location or simply disable the Screen Recording feature.
Click OK or Apply.
Result: Your settings are applied immediately to the host.

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