Why won't my video play after installing Pro?
Upon installation, Pro will install a video codec that is used to convert the recording logs from a remote session. There are some rare occasions when this codec interferes with another codec in Windows. In this case, it can be easily removed using the following method:
- Go to Start, then Run, and type cmd and hit Enter.
- Type cd c:\ [hit enter]
- Type cd c:program files [hit enter]
- Type cd c:logmein\x86 [hit enter] cd c:logmein\x86 [hit enter]
- Once there, please type regsvr32 /u racodec.ax
This will uninstall Pro's codec. After rebooting your computer, you should be able to play videos without issue.