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Why won't my video play after installing Pro?

    Upon installation, Pro will install a video codec that is used to convert the recording logs from a remote session.

    There are some rare occasions when this codec interferes with another codec in Windows. In this case, it can be easily removed using the following method:

    1. Go to Start, then Run, and type cmd and hit Enter.
    2. Type cd c:\ [hit enter]
    3. Type cd c:program files [hit enter]
    4. Type cd c:logmein\x86 [hit enter] cd c:logmein\x86 [hit enter]
    5. Once there, please type regsvr32 /u
    What to do next:

    This will uninstall Pro's codec. After rebooting your computer, you should be able to play videos without issue.

    Article last updated: 27 September, 2022