I already installed Pro. Why is my computer not listed on the website?
There are a few reasons why your computer may not appear on your Pro Home page after a successful install.
If Pro was previously installed on your computer, then the old installation is probably attached to a different account ID (email address). To find out what account ID (email address) is associated with your computer, follow these steps:
- Right click the LogMeIn icon in the system tray or Menu bar.
- Click on LogMeIn Control Panel.
- Click on the Overview tab. The email address will be listed.
Firewall Interfering with Activation
Antivirus/firewall software may have interfered with the registration of your computer. You can either disable any antivirus/firewall and retry the installation, or add an exception as described in Pro and Firewalls.