HELP FILE

How to View or Change Billing Information

LogMeIn account holders use the Billing page to view and edit contact and billing information for their LogMeIn account.

If you pay by credit card

To access the Billing page, log in to LogMeIn and click Settings at the top of the page, and then select Billing.

Fields are grey? Can't make edits? Only account holders can edit information on the Billing page. For example, when your active profile is called "User of Xxxx" you won't be able to edit billing information.

Tip: The name in the Company Name field in the Contact Information section is used to define the profile name of your LogMeIn account. Other users will see this Company Name listed as part of the profile they use to access shared resources in your account.
If you pay by invoice
Open a ticket with our support team, fill in all required fields, and provide the following information in the issue details section:
  • Current billing address, phone number, bill-to email
  • New billing address, phone number, bill-to email

A case will be created, and our support team will ensure your billing details are updated in our invoicing system. Please allow 5-7 business days for the changes to be completed. You will receive a confirmation through the contact email address you provided for the case. If the changes are confirmed prior to your next bill date, the invoice will reflect the new billing details provided.

Billing history?

Fastpath: Settings > Billing > Billing History

Only account holders can view Billing History.

Copy of your receipt?

Fastpath: Settings > Billing > Billing History > Print Receipt

Only account holders can print a receipt.