HELP FILE

How to Connect from LogMeIn.com

Connect to LogMeIn host computers in your LogMeIn account from LogMeIn.com.

Connect to any computer that meets these conditions:

  • LogMeIn Pro host software must be installed and running on the host
  • The host must be turned on
  • The host must be connected to the Internet
  • The host must not be in Sleep mode or Hibernation mode
    Tip: If the host computer is on a network with other LogMeIn Pro host computers then you may be able to wake it using Wake On LAN. To review Wake On LAN requirements, see How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN.
  • The host must not already be controlled by another LogMeIn Pro user
    Note: Multiple users can connect to a host simultaneously; however, only a single remote user can control it. For example, one user can control a computer while another uses File Manager or Management Tools.

To connect from your browser:

  1. Go to www.LogMeIn Pro.com.
  2. Log in to your account using your LogMeIn Pro ID (email address) and password.

    Result: The Computers page is displayed.

  3. On the Computers page, click the computer you want to access.

    Tip: Control-click or middle-click to open the session in a new browser tab. On a Mac, use Command-click.

    Result: LogMeIn will attempt to make a connection to the host. You will be prompted to authenticate to the host.

  4. Log in to the computer using the appropriate authentication method:
    • If prompted, enter the username and password you would enter if you were sitting in front of the host computer.
    • If prompted, enter the Computer Access Code you created when you installed LogMeIn Pro to the host computer.

    Remember: Do not enter your LogMeIn Pro ID and password. This will result in Error 1326 or Error 5 (incorrect user name and password).

    Result: Your session begins upon successful authentication. The first time you start a remote session you may be asked to install the LogMeIn Pro Client app or an Internet Explorer browser plug-in to the computer you are using to initiate the remote session.