Why do I see a message that email notifications could not be delivered?
Email notification delivery notices are displayed within the "Activity" pane of incidents, problems, changes, releases, and knowledge articles. These updates will inform the agent if email notifications are successfully delivered, or have failed to be delivered.
If an email notification fails to be delivered to a user, customer, or person that is enabled on the watchlist, updates will be listed within the "Activity" pane.
Note: Only incident records will have both the Customer and User email notifications listed.
Article last updated: 27 September, 2022