System Requirements for GoToAssist Seeit Customers
You can easily join a GoToAssist Seeit session using a compatible mobile device - anytime, anywhere!
Note: GoToAssist Seeit is also a built-in feature of the GoToAssist (Customer) App for Android . If you are an agent attempting to host a session, please see the System Requirements for GoToAssist Seeit Agents.
Join from Android
To join a GoToAssist Seeit session from an Android device, you will need the following:
- Invitation from an agent to join a GoToAssist Seeit session
- GoToAssist Seeit App for Android
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Android video and image quality
When you use camera sharing during your session, the image and video quality can vary depending on the iOS device you are using.
| Android device | |||
| All other Android devices | 1024 x 768 | 352 x 288 | 15 |
| Nexus 4 | 1024 x 768 | 320 x 244 | 15 |
Join from iOS
To join a GoToAssist Seeit session from an iOS device, you will need the following:
- Invitation from an agent to join a GoToAssist Seeit session
- GoToAssist Seeit App for iOS
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iOS video and image quality
When you use camera sharing during your session, the image and video quality can vary depending on the iOS device you are using.
| iOS Device | |||
| iPhone 6, 6S | 1024 x 768 | 480 x 360 | 15 |
| iPhone 4S, 5, 5S, or 5C | 640 x 480 | 640 x 480 | 10 |
Minimum bandwidth requirements
For a good user experience, both the customer and agent should have the following minimum bandwidth requirements upstream & downstream:
| Type of session | Kilobits per second |
| Audio & video (combined) | 350 kbps |
| Video only (per stream) | 300 kbps |
| Audio only (per stream) | 50 kbps |
Article last updated: 27 September, 2022