System Requirements for GoToAssist Seeit Agents

As an agent, you can easily host a GoToAssist Seeit session from any compatible Windows or Mac computer using the agent website, or create sessions on your iOS device. Below are the system requirements to host a support session as an agent.

Note: GoToAssist Seeit is also a built-in feature of the GoToAssist (Customer) App for Android. If you are a customer attempting to join a session, please see the System Requirements for GoToAssist Seeit Customers.

Host a session from a Windows or Mac computer

To host a GoToAssist Seeit session from the agent website on your desktop computer, you will need the following:

An active GoToAssist Seeit agent seat (new trial or paid subscriptions are no longer available)

	Windows 7 or later Mac OS X 10.9 (Mavericks) or later
	Google Chrome (current version) Mozilla Firefox (current version) Internet Explorer v10 or later with OpenTok plugin (unsupported but compatible)
	Broadband internet connection with 1+ Mbps
	Intel Processor (2GB of RAM or better)
Ports (required):	TCP port 443 Non-web (non-SSL) traffic via port 443
Ports (recommended):	UDP port 3478 UDP ports 1025 - 65535 (for optimal experience)
Firewall & Proxy Info	gotoassist.com getgo.com logmeininc.com tokbox.com static.opentok.com enterprise.opentok.com api.opentok.com anvil.opentok.com hlg.tokbox.com

Host a session from iOS

Note: Using a mobile device to log in to the agent website and create a GoToAssist Seeit session is not supported. Sessions must be hosted from the agent iOS app on a mobile device.

To host a GoToAssist Seeit session from the GoToAssist Seeit Agent App for iOS, you will need the following:

An active GoToAssist Seeit agent seat (new trial or paid subscriptions are no longer available)

	iOS 8.1 or later
	iPhone 5 or later iPad 2 or later
	3G or Wi-Fi
Mobile App:	GoToAssist Seeit Agent App for iOS - Download onto an iOS device to host support sessions. Learn more.

Video and image quality

When you record your session or take snapshots during your session, the image and video quality can vary depending on your customer's mobile device.

Android devices

When you use camera sharing, take snapshots and/or record sessions, the image and video quality can vary depending on the Android device your customer is using.

Android device
All other Android devices	1024 x 768	352 x 288	15
Nexus 4	1024 x 768	320 x 244	15

iOS devices

iOS Device
iPhone 6, 6S	1024 x 768	480 x 360	15
iPhone 4S, 5, 5S, or 5C	640 x 480	640 x 480	10

Minimum bandwidth requirements

For a good user experience, both the agent and customer should have the following minimum bandwidth requirements upstream & downstream:

Type of session	Kilobits per second
Audio & video (combined)	350 kbps
Video only (per stream)	300 kbps
Audio only (per stream)	50 kbps

Article last updated: 27 September, 2022