Set Up Enterprise Sign-In (single sign-on)
LogMeIn offers Enterprise Sign-In, which is a SAML-based single sign-on (SSO) option that allows users to log in to their LogMeIn product(s) using their company-issued username and password, which is the same credentials they use when accessing other systems and tools within the organization (e.g., corporate email, work-issued computers, etc.). This provides a simplified login experience for users while allowing them to securely authenticate with credentials they know.
Before you get started...
You are required to have a LogMeIn product account in order to proceed, but this user is not required to have a LogMeIn product admin role.
Step #1: Set up an organization
Create your organization by verifying at least 1 domain used by your company.
Step #2: Configure your Identity Provider
Configure an Identity Provider (IdP) from one of our single sign-on options, if you have not already set one up. If you have already set one up, you can proceed to Step #3.
Step #3: Add your Identity Provider to the Organization Center
Add your configured Identity Provider to the Organization Center to indicate where you want your users to go to sign in to their assigned LogMeIn products.
Step #4: Test your Enterprise Sign-In environment
Sign in to your GoToAssist Remote Support account to test your newly established Enterprise Sign-In setup.
Step #5: Inform your users they can log in using their company login credentials
You're all set! Once Enterprise Sign-In is set up, your users will receive a Welcome email that contains their Company ID (username) that they can now use to sign in to their GoToAssist Remote Support account. When your users log in to their account via Enterprise Sign-In, their account status will be displayed as Enabled in the Admin Center.
(Optional) Step #6: Request to enforce Enterprise Sign-In
If you have set up Enterprise Sign-In and are interested in enforcing it as the only login method available when your users access their LogMeIn product account, please contact Customer Care by scrolling to the bottom of this article and selecting a contact option. Don't worry – once Enterprise Sign-In has been enforced in your account, your users' active sessions remain unaffected – they will just be prompted to use their company credentials upon their next login.