Set Up Enterprise Sign-In
LogMeIn offers Enterprise Sign-In, which is a SAML-based single sign-on (SSO) option that allows your users to log in to their LogMeIn product(s) using their company-issued username and password, which is the same credentials they use when accessing other systems and tools within your organization (e.g., their corporate email, work-issued computers, etc.). This provides a simplified login experience for your users while allowing them to securely authenticate with credentials they know.
Before you get started...
You are required to have a LogMeIn product account in order to proceed, but this user is not required to have a LogMeIn product admin role.
Step #1: Set up an organization
Create your organization by verifying at least 1 domain used by your company.
Step #2: Configure your Identity Provider
Configure an Identity Provider (IdP) from 1 of our single sign-on options, if you have not already set one up. If you have already set one up, you can proceed to Step #3.
Step #3: Add your Identity Provider to the Organization Center
Add your configured Identity Provider to the Organization Center to indicate where you want your users to go to sign in to their assigned LogMeIn products.
Step #4: Test your Enterprise Sign-In environment
Sign in to your GoToAssist Remote Support account to test your newly established Enterprise Sign-In setup.
Step #5: Inform your users they can sign in using "My Company ID"
You're all set! Once Enterprise Sign-In is set up, your users will receive a Welcome email that contains their Company ID (username) that they can now use to sign in to their GoToAssist Remote Support account.
Are you interested in setting up automated product and user provisioning? See Is automated provisioning right for me? for more information.