What's New

Keep track of what's going on with GoToAssist Corporate and learn about our newest features and changes! Please keep in mind that if you do not have the newest version of HelpAlert, you may not see all of the features and bug fixes described within the release notes.

To view detailed information about each new update, visit the GoToAssist Corporate Release Notes.

What's new in the desktop apps (v11.9.8, b1310) and Web app – Sept. 16, 2018

  • Search enhancements for session transfer/invite
  • Improvements to Queue Mode Portal Overview
  • Ability to display a "no representatives available" message
  • Improvements to Snapshot Summary report

What's new in the desktop apps (v11.9.6, b1292) – Feb. 25, 2018

  • Improvements to sharing clipboard contents at start of screen sharing session
  • Fix for preventing session lockup in HelpAlert
  • Additional changes and minor improvements

What's new in the Web App – Dec. 12, 2017

  • Ability to reset passwords for non-validated email addresses
  • Ability to control clipboard contents at start of screen sharing session
  • Improvements to managing business hours
  • New team setting for preventing representatives from denying pending queries
  • Enhancements to customer enqueue messaging
  • Finalized removal of previous company branding

What's new in the desktop apps (v11.9.5, b1280) – Oct. 15, 2017

  • Updates to integration documentation
  • Improvements to native chat
  • Bug fixes and minor changes

Related articles

GoToAssist Corporate Overview

HelpAlert System Requirements

Modes of Connection

Log In to the Management Center

Log In to HelpAlert