Join a Phone Mode Support Session

  1. Use the Code Management window to create a new session code and send it to the customer.

  2. The customer can join in either of the following ways:

  • Join via the standalone customer application
    Customers can launch the GoToAssist Corporate Customer Standalone desktop app for Windows (.exe) or Mac (.dmg) to open the standalone customer application and enter the 9-digit session code you created in Step #1.

  1. The GoToAssist Corporate Customer application will be downloaded onto the customer's computer (if not already pre-installed) and launch the customer directly into the session you created in Step #1. See Features Overview to learn about what you can do once you're in a support session.


Join a Web and Queue Mode Session

End a Support Session