HELP FILE

Manage Your Corporate Account

The term "corporate" account (or "offline" account) refers to subscription plans that are managed by a LogMeIn sales representative (as opposed to being purchased online). The account settings and billing options for these accounts are managed by a billing contact and/or a LogMeIn representative. All GoToAssist Corporate users have "corporate" accounts.

Topics in this article:

Who is the billing contact for my account?

How do I change my billing contact?

How do I access the Corporate Billing Portal for my corporate account?

What can I do in the Corporate Billing Portal?

What payment methods are available?

How can I update my payment method?

How do I obtain a copy of my invoice?

How do I change the frequency of my invoicing?

Where can I obtain a W-9 form for LogMeIn USA, Inc.?

Who is the billing contact for my account?

A billing contact has special privileges that allow them to modify the payment and billing information, edit Purchase Orders, and manage price quotes with a LogMeIn representative – all via the Corporate Billing Portal. It is not possible to look up the name of a billing contact for your account online, unless you are the listed billing contact for an account.

Think you're the billing contact? 

Log in to the Corporate Billing Portal to check your access, where 1 of the following scenarios will occur based on your billing role:

  • You can successfully log in – This means you are a billing contact for your corporate account. Learn more.
  • You are unable to log in – If you encounter an "Invalid User ID" or "Invalid User ID/password" message, this means 1 of the following is true:
    • You are not a billing contact for your corporate account.
    • You are a billing contact for your "corporate" account, but have attempted to log in with the wrong User ID and/or password. If you have forgotten your password, click Reset/Create your password, enter the User ID for your billing contact account (located on an emailed invoice), then click Submit to receive a password reset link at your billing contact email address. Note: The User ID for a billing contact account can be in either "user name" or "email" address format.

How do I change my billing contact?

The billing contact for an account can be changed either by the current billing contact, or with the help of a LogMeIn representative. Learn more.

How do I access the Corporate Billing Portal for my corporate account?

The Corporate Billing Portal allows billing contacts for "corporate" accounts to change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.

Note: A billing contact is provided with a User ID (in "user name" or "email address" format, located on an emailed invoice) that allows them to log in to the Corporate Billing Portal.

A billing contact for your account can log in via the self-service Corporate Billing Portal as follows:

  1. Go to the Corporate Billing Portal.
  2. Enter the User ID (located on any of your past emailed invoices) and password.
  3. Click Submit to log in and access your corporate account.

Note: If you have forgotten your password, click Reset/Create your password, enter your User ID, then click Submit for an email containing a reset link to be sent to the billing contact email address.

What can I do in the Corporate Billing Portal?

Once logged in, you can do the following:

  • View, accept, and reject price quotes
  • View and/or print the last 20 invoices
  • Update the following types of billing information
    • Payment method
    • Address (not including country)
    • Phone number
  • Add contacts to receive invoices via email
  • Edit Purchase Orders and expiration dates

For more information, please see our Corporate Billing FAQs.

What payment methods are available?

The billing contact for your account can pay invoices via credit/debit card, electronic payment/bank transfer, check, or direct debit/ACH/recurring bank transfer. For more information about available payment methods, please see our Corporate Billing FAQs.

How can I update my payment method?

If you are the current billing contact, you can use the Corporate Billing Portal to change your payment method.  See Change Your Payment Method for detailed instructions.

Alternatively, a billing contact can submit a request to Corporate Account Services.

How do I obtain a copy of my invoice?

All invoices are delivered via email, and the billing contact can obtain a copy by logging in to the Corporate Billing Portal. See View Your Invoice History for detailed instructions.

Alternatively, a billing contact can submit a request to Corporate Account Services.

How do I change the frequency of my invoicing?

We offer annual invoicing. The billing contact for your account may request billing frequency changes by contacting Corporate Account Services.

Where can I obtain a W-9 form for LogMeIn USA, Inc.?

You can download it here – US only.

Related

Change Your Subscription Plan

Change Your Payment Method

View Your Invoice History

Reactivate Your Subscription Plan

How do I log in to the Billing Center?

How do I change the billing contact for my account?

Cancel Your Subscription Plan