FAQ

Corporate Account Services

Find answers about your corporate billing account

1

Payment Methods

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Credit/Debit Cards Accepted

Most major credit cards are accepted, including the following:
  • Visa
  • MasterCard
  • American Express
  • Visa Electron (IRE)
  • Discover
  • American Express UK

Note: We only accept Discover in US Dollar.



Updating your Payment Method

In order to stay current with the most effective data security measures, we no longer accept credit card information over the phone. You can update your payment information through our self-service options.

To learn more about updating your payment information for future recurring charges for other LogMeIn products, please visit the following:

Making a Payment Online (GoTo products only)

If you need to make a one-time full or partial payment instantly against an already existing invoice, you can do so online using a credit/debit card via the self-service Corporate Billing Portal. For more information, please see How do I make an online payment via the Corporate Billing Portal?
Please follow the remittance advice on your invoice, should there be any discrepancy.

– For customers in United States


Currency
U.S. Dollar ($)
Bank Bank of America
100 West 33rd Street
New York, NY 10001
Beneficiary LogMeIn USA, Inc.
Account Number 3756222346
 Wire Routing Number026009593
 ACH Routing Number111000012
SWIFT BOFAUS3N
CHIPS Address0959

– For customers in Canada


Currency
U.S. Dollar ($)
 Canadian Dollar ($)
Bank  Bank of America N.A.
200 Front Street West, Suite 2600
Toronto, ON M5V 3L2
 Bank of America N.A.
200 Front Street West, Suite 2600
Toronto, ON M5V 3L2
Beneficiary LogMeIn Technologies Canada Ltd.  LogMeIn Technologies Canada Ltd.
Account Number 53948107 53948206
Bank Number 241  241
SWIFT BOFACATT BOFACATT
 Transit Number 56792 56792

– For customers in United Kingdom


Currency
Pounds Sterling (£)
U.S. Dollar ($)
Bank
Bank of America N.A.
2 King Edward Street
London, EC1A 1HQ
United Kingdom
Bank of America N.A.
2 King Edward Street
London, EC1A 1HQ
United Kingdom
Beneficiary LogMeIn Technologies UK Ltd. LogMeIn Technologies UK Ltd.
Account Number 77651034 77651076
Branch Code 6008 6008
BACS/SORT 16-50-50 N/A 
IBAN GB41BOFA16505077651034 GB71BOFA16505077651076
SWIFT BOFAGB22XXX BOFAGB22XXX

– For customers in Australia


Currency
AUD (A$)
U.S. Dollar ($)
Bank Bank of America N.A.
Level 34, Governor Phillip Tower
1 Farrer Place
Sydney, NSW 2000
Australia
Bank of America N.A.
Level 34, Governor Phillip Tower
1 Farrer Place
Sydney, NSW 2000
Australia
Beneficiary LogMeIn AUS Pty Ltd. LogMeIn AUS Pty Ltd.
Account Number 14931024 14931032
SWIFT BOFAAUSX BOFAAUSX
BSB 232001232001

– For customers in all other countries


Currency
Euros (€)
Euros (€) 
U.S. Dollar ($)
 U.S. Dollar ($)
 Japanese Yen (¥) Swiss Franc (CHF)
 BeneficiaryLogMeIn Ireland UNLTD CompanyLastPass Ireland LimitedLogMeIn Ireland UNLTD CompanyLastPass Ireland LimitedLogMeIn Ireland UNLTD CompanyLogMeIn Ireland UNLTD Company
Bank Bank of America Europe Designated Activity Company, Dublin Branch
2 Park Place, Hatch Street
Dublin 2, Republic of Ireland
Bank of America Europe Designated Activity Company, Dublin Branch
2 Park Place, Hatch Street
Dublin 2, Republic of Ireland
Bank of America Europe Designated Activity Company, Dublin Branch
2 Park Place, Hatch Street
Dublin 2, Republic of Ireland
Bank of America Europe Designated Activity Company, Dublin Branch
2 Park Place, Hatch Street
Dublin 2, Republic of Ireland 
Bank of America Europe Designated Activity Company, Dublin Branch
2 Park Place, Hatch Street
Dublin 2, Republic of Ireland
Bank of America Europe Designated Activity Company, Dublin, Zurich Branch
Stockerhof, Stockerstrasse 23, 8002
Zurich, Switzerland
Account Number 56471025 5835602756471067 5835605156471083  50422016
Branch Code 6022  N/A6022  N/A6022 6014
IBAN IE35BOFA99006156471025 IE08BOFA99006158356027IE65BOFA99006156471067 IE39BOFA99006158356051 IE21BOFA99006156471083 CH8708726000050422016
SWIFT BOFAIE3X BOFAIE3XBOFAIE3X BOFAIE3X BOFAIE3X BOFACH2X

– For customers in United States

Remit USD Checks to:
LogMeIn USA, Inc.
PO Box 50264
Los Angeles, CA 90074-0264

– For customers in Canada

Remit CAD Checks to:
LogMeIn Technologies Canada Ltd.
C/O Lockbox 918020
PO Box 4090 STN A
Toronto, ON M5W 0E9

Remit USD Checks to:
LogMeIn Technologies Canada Ltd.
C/O Lockbox 918021
PO Box 4090 STN A
Toronto, ON M5W 0E9
To ensure successful authorization, please follow the secure submission instructions below.

Payments will be automatically debited from your bank account.

Authorization Form:

Country Form (PDF)  Language
USA ACH Authorization  English

How to Pay by Direct Debit/ACH:

Download the authorization form above and fill it out completely, then do either of the following:
  • Securely upload your USA ACH authorization form here.
  • Securely upload your European Direct Debit authorization form here.

Q:

How do I pay online?

You can make a full or partial payment instantly online using your credit/debit card via the self-service Corporate Billing Portal. For more information, please see How do I make an online payment via the Corporate Billing Portal?

Q:

How do I determine the current exchange rate before sending payment?

Please reference the Financial Times, Wall Street Journal, or http://www.currencylayer.com for current exchange rates on the date of payment. For example:

USD Invoice Amount x [local currency]-to-USD exchange rate = local currency amount

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2

Billing & Invoicing FAQs

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You can add seats to your existing subscriptions on your account. Some eligibility rules apply. For more information, please see How do I add more seats in the Corporate Billing Portal?
You can accept or reject a product quote online for your account. For more information, please see How do I accept or reject quotes in the Corporate Billing Portal?
  1. Sign in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing with your username and password.
  2. Select Subscriptions in the top navigation.
  3. For your desired subscription, uncheck the box for the Auto Renew setting.
  4. When prompted, use the drop-down menu to select each Cancel Reason (you will be prompted twice).
  5. In the top navigation, click Update Auto-Renew and a confirmation message displays stating that you have selected to turn off the auto-renew for one or all of your subscriptions.
  6. Click OK to continue.

You have disabled automatic renewal for your desired subscription. You will continue to have service until the date listed on the Service Order End Date on your Subscriptions page.
All invoices are delivered via email. We do not have an option to have invoices mailed at this time.
Copies of invoices can be requested from the Corporate Billing Portal by doing the following:
  1. Sign in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing with your username and password.
  2. Select the Invoice History tab in the top toolbar.
  3. Click the Invoice Number or PDF to view.

Your selected invoice is displayed, and you can save it in a secure location.
Invoice questions can be directed to the Corporate Account Services Team.
We offer annual invoicing. You may request billing frequency changes by contacting the Corporate Account Services Team.
You can update your billing address by logging in to the Self-Service Portal.

Go to the Corporate Billing Portal and enter your User ID (provided on your emailed invoice communication) and the password you created. If you do not remember your password, click Forgot Password? then enter your User ID (located on an emailed invoice) and click Submit to be sent an email containing a link to create a new password.

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3

Tax FAQs

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By line item, however, each line may or may not be taxable.
The customer is responsible for the tax that was on the invoice period when it was generated.

If an add-on/reduction takes place in between invoice periods during an address change, any credits will be applied using the tax rules of the original address that was associated with the invoice when the add-on/reduction took place. This means that for invoices that were generated before the tax rules of the new address were applied, the customer will be billed on their next invoice for the tax rules of the new address (based on the new state's tax legislation) for each of the line item(s).
SalesTaxInquiries@logmein.com

Please ensure that your proof of exemption is a State Tax Exemption for your billing state. We cannot accept proof of IRS Federal Tax Exemption or W-9 forms in lieu of proof of state tax exemption.

To ensure the exemption is placed correctly, please specify the following:
  • If there are open invoices that have tax
  • What account and product this exemption applies to (customer number and/or email address associated with billing)
You can download it here - US only.
As of January 1, 2020 LogMeIn collects the simplified sellers use tax (SSUT) on sales to Alabama customers and remits the tax on behalf of Alabama customers to the Alabama Department of Revenue, under Rule 810-6-2-.90.02.

The SSUT program allows eligible sellers to collect, report and remit a flat eight percent (8%) sellers use tax on all sales made into Alabama.

If you need to apply for a refund (individuals) or a credit (business), go to https://myalabamataxes.alabama.gov/_/ and click on Request a Simplified Sellers Use Tax Refund.


For more information, please see LogMeIn's Legal Resources at https://www.logmeininc.com/legal.

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Care Billing Form

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