FAQ

Corporate Account Services

Find answers about your corporate billing account

1

Payment Methods

Show All | Hide All

Credit/Debit Cards Accepted

Most major credit cards are accepted, including the following:
  • Visa
  • MasterCard
  • American Express
  • Visa Electron (IRE)
  • Discover
  • American Express UK

Note: We only accept Discover in US Dollar.



Updating your Payment Method

In order to stay current with the most effective data security measures, we no longer accept credit card information over the phone. You will now be directed to update your payment information through our self-service options.

To learn more about updating your payment information for future recurring charges for other LogMeIn products, please visit the following:

Making a Payment Online (GoTo products only)

If you need to make a one-time full or partial payment instantly against an already existing invoice, you can do so online using a credit/debit card via the self-service Corporate Billing Portal. For more information, please see How do I make an online payment via the Corporate Billing Portal?
Please follow the remittance advice on your invoice, should there be any discrepancy.

Q:

– For customers in United States


Currency
U.S. Dollar ($)
Bank Bank of America
100 West 33rd Street
New York, NY 10001
Beneficiary LogMeIn USA, Inc.
Account Number 3756222346
 Wire Routing Number026009593
 ACH Routing Number111000012
SWIFT BOFAUS3N
CHIPS Address0959

Q:

– For customers in Canada


Currency
U.S. Dollar ($)
 Canadian Dollar ($)
Bank  Bank of America N.A.
200 Front Street West, Suite 2600
Toronto, ON M5V 3L2
 Bank of America N.A.
200 Front Street West, Suite 2600
Toronto, ON M5V 3L2
Beneficiary LogMeIn Ireland Ltd.  LogMeIn Ireland Ltd.
Account Number 53948107 53948206
Bank Number 241  241
SWIFT BOFACATT BOFACATT
 Transit Number 56792 56792

Q:

– For customers in United Kingdom


Currency
Pounds Sterling (£)
U.S. Dollar ($)
Bank
Bank of America N.A.
5 Canada Square
London E14 5AQ, UK
Bank of America N.A.
5 Canada Square
London E14 5AQ, UK
Beneficiary LogMeIn Technologies UK Ltd. LogMeIn Technologies UK Ltd.
Account Number 77651034 77651076
Branch Code 6008 6008
BACS/SORT 16-50-50 N/A 
IBAN GB41BOFA16505077651034 GB71BOFA16505077651076
SWIFT BOFAGB22XXX BOFAGB22XXX

Q:

– For customers in Australia


Currency
AUD (A$)
U.S. Dollar ($)
Bank Level 34, Governor Phillip Tower
1 Farrer Place
Sydney, NSW 2000
Australia
Bank of America N.A.
Level 64, MLC Centre
19 Martin Place
SYDNEY, NSW 2000
Australia
Beneficiary LogMeIn AUS Pty Ltd. LogMeIn AUS Pty Ltd.
Account Number 14931024 14931032
SWIFT BOFAAUSX BOFAAUSX
BSB 232001232001

Q:

– For customers in all other countries


Currency
Euros (€)
U.S. Dollar ($)
 Japanese Yen (¥) Swiss Franc (CHF)
Bank Bank of America
Merrill Lynch Intl. Ltd.
2 Park Place,
Hatch Street
Dublin 2, Republic of Ireland
Bank of America
Merrill Lynch Intl. Ltd.
2 Park Place,
Hatch Street
Dublin 2, Republic of Ireland
Bank of America
Merrill Lynch Intl. Ltd.
2 Park Place,
Hatch Street
Dublin 2, Republic of Ireland
Bank of America
Merrill Lynch Intl. Ltd.
2 Park Place,
Hatch Street
Dublin 2, Republic of Ireland
Beneficiary LogMeIn Ireland Ltd. LogMeIn Ireland Ltd.  LogMeIn Ireland Ltd. LogMeIn Ireland Ltd.
Account Number 56471025 56471067 56471083  50422016
Branch Code 990061 N/A  N/A 8726
IBAN IE35BOFA99006156471025 IE65BOFA99006156471067  IE21BOFA99006156471083 CH8708726000050422016
SWIFT BOFAIE3X BOFAIE3X  BOFAIE3X BOFACH2X

Q:

– For customers in United States

Remit USD Checks to:
LogMeIn USA, Inc.
PO Box 50264
Los Angeles, CA 90074-0264

Q:

– For customers in Canada

Remit CAD Checks to:
LogMeIn Ireland Limited
C/O Lockbox 918020
PO Box 4090 STN A
Toronto, ON M5W 0E9

Remit USD Checks to:
LogMeIn Ireland Limited
C/O Lockbox 918021
PO Box 4090 STN A
Toronto, ON M5W 0E9
To ensure successful authorization, please follow the secure submission instructions below.

Payments will be automatically debited from your bank account.

Authorization Forms:

Country Form (PDF)  Language
USA ACH Authorization  English
Germany Direct Debit Authorization  English
Germany Direct Debit Authorization  German
FranceDirect Debit Authorization English
FranceDirect Debit Authorization French
United Kingdom Direct Debit Authorization  English

How to Pay by Direct Debit/ACH:

Download the applicable authorization form above and fill it out completely, then do either of the following:

  • Securely upload your USA ACH authorization form here.
  • Securely upload your European Direct Debit authorization form here.

Q:

How do I pay online?

You can make a full or partial payment instantly online using your credit/debit card via the self-service Corporate Billing Portal. For more information, please see How do I make an online payment via the Corporate Billing Portal?

Q:

How do I determine the current exchange rate before sending payment?

Please reference the Financial Times, Wall Street Journal, or www.oanda.com for current exchange rates on the date of payment. For example:

USD Invoice Amount x [local currency]-to-USD exchange rate = local currency amount

Return to Top

2

Billing & Invoicing FAQs

Show All | Hide All

All invoices are delivered via email. We do not have an option to have invoices mailed at this time.
Copies of invoices can be requested from the Self-Service Portal.

Go to the Corporate Billing Portal and enter your User ID provided on your emailed invoice communication. If you do not remember your password, click Reset/Create your password. An email will be sent containing a link to create a new password.
Invoice questions can be directed to the Corporate Account Services Team.
We offer annual invoicing. You may request billing frequency changes by contacting the Corporate Account Services Team.
You can update your billing address by logging in to the Self-Service Portal.

Go to the Corporate Billing Portal and enter your User ID (provided on your emailed invoice communication) and the password you created. If you do not remember your password, click Reset/Create your password. An email will be sent containing a temporary password.

Return to Top

3

Tax FAQs

Show All | Hide All

By line item, however, each line may or may not be taxable.
The customer is responsible for the tax that was on the invoice period when it was generated.

If an add-on/reduction takes place in between invoice periods during an address change, any credits will be applied using the tax rules of the original address that was associated with the invoice when the add-on/reduction took place. This means that for invoices that were generated before the tax rules of the new address were applied, the customer will be billed on their next invoice for the tax rules of the new address (based on the new state's tax legislation) for each of the line item(s).
SalesTaxInquiries@logmein.com

Please ensure that your proof of exemption is a State Tax Exemption for your billing state. We cannot accept proof of IRS Federal Tax Exemption or W-9 forms in lieu of proof of state tax exemption.

To ensure the exemption is placed correctly, please specify the following:
  • If there are open invoices that have tax
  • What account and product this exemption applies to (customer number and/or email address associated with billing)
You can download it here - US only.

Return to Top

Care Billing Form

  • This is a required field.
    This is a required field.
  • This is a required field.
  • This is a required field.
  • This is a required field.
  • This is a required field.
    This is a required field.
  • This is a required field.
  • This is a required field.

Thank you. Your case number is casenumber. A representative will contact you shortly.
If you have further questions, you may contact us using one of the numbers below.

Contact support for a list of our toll-free numbers.

This msg will pop up upon API call failure. We're experiencing some technical issues.

Contact support for a list of our toll-free numbers.