Access Optional Features Common Terms FastChat GoToAssist Corporate Overview HTML Chat Web-Based Session Options Web Chat What's New Allowlisting and Firewall Configuration About Email Validation Download the HelpAlert application (Windows only) HelpAlert and Customer Applications System Requirements Log In to HelpAlert Log Out of HelpAlert Reset HelpAlert Password Update HelpAlert Change HelpAlert Language Save and Share HelpAlert Preferences Set Alert Preferences Set Availability Preferences Set Chat Preferences Set HelpAlert Preferences Set Host Preferences Set Shared Clipboard Preferences Set Viewer Preferences

Code Management Window Components Overview Customer Chat Box Customer Portals GoToAssist Corporate Quick Start Guide HelpAlert Alert Pop-Ups List View Window Modes of Connection Representative Chat Box Viewer Window About the GoTo Opener End a Support Session Join a Phone Mode Support Session Join a Standard Support Session on Mac Join a Standard Support Session on Windows Join a Web and Queue Mode Session Uninstall the GoTo Opener What are the Launcher and Web Deployment Plugin? What is the Multi-User Launcher/Opener MSI? Why do I see a message about an "incompatible version" when I try to join a support session? Annotation Tools Features Overview File Transfer Reboot and Reconnect Remote Diagnostics Request Windows Login Credentials Run as a Service Scripted Messages and URLs Session Collaboration (Invite to Session) Shared Screens Transfer Sessions Customer Experience Using the GoToAssist Corporate App for Android Provide Support for Customers Using GoToAssist Corporate for Android Support Mobile Devices Connection Wizard General FAQs GoToAssist Corporate and UAC How can I remotely control a customer's Mac running macOS Catalina or Big Sur? How do I contact customer support for GoToAssist Corporate? Is GoToAssist Corporate GDPR compliant? Is my GoTo product HIPAA compliant? Support Windows 8 Customers Why am I getting a Missing Component error? Why do I encounter an error when I try to join a support session? Why does HelpAlert show that I'm already logged in when I'm not?

Change Personal Settings Log In to the Management Center Notes on Feature Access Use the Management Center Welcome to the GoToAssist Corporate Management Center Change Manager Settings Change Representative Settings Change Representative Settings for a Team Manage API Managers Manage Representatives Manage Team Managers Change Password Policy Settings Change Team Settings Manage Teams Team Messages Change Portal Settings Manage Business Hours About Dashboard Monitors Generate Reports Silent Session Monitoring The Active Queries Monitor The Managers Monitor The Postings in the Queue Monitor The Queue Mode Portal Overview Monitor The Representatives Monitor Access Local Session Recordings Export a Session Recording Generate Reports Replay a Session Recording Set Up a Session Replay Passphrase Concurrent Usage Report Connection Code Report Customer Survey Report Enable Scheduled Email Delivery Generate Reports License Usage Report Manager Login Activity Report Missed Queries Report Rep Login Activity Report Rep Survey Report Session Arrival Report Session Detail Report Session Review Session Transfer Report Set Up Monthly Reports Silent Monitor Report Snapshot Summary Report Download Integration SDK and Information Download the GoToAssist Corporate Customer Pre-Installation Package (MSI) Download the GoToAssist Corporate Customer Standalone Apps Download the GoToAssist Corporate HelpAlert Application Download the HelpAlert application (Windows only) Downloads Cancel Your GoToAssist Corporate Subscription Plan Change Your GoToAssist Corporate Payment Method Change Your GoToAssist Corporate Subscription Plan How do I change the billing contact for my account? How do I log in to the Billing Center? Manage Your Corporate Account Reactivate Your GoToAssist Corporate Subscription Plan View Your GoToAssist Corporate Invoice History