HELP FILE

Troubleshooting Remote Printing

When you experience problems with remote printing, you either have a problem with your local printer or the printer queue is stuck either locally or on your host.

  • Disconnect your remote sessions to host machines and see if you can print locally.
    1. Click Windows Key > Search Printers & Scanners > click the destination Printer, then click Manage.
    2. Click Print Test Page. If the test page printed out, skip to Step 11.
  • If the test page failed, locally check the printer spoolers to see if anything is stuck in a queue.
    1. Click Windows Key + R.
    2. Type services.msc.
    3. Navigate to the Print Spooler service and stop it.
    4. Click Windows Key + R again.
    5. Type spool, and open the PRINTERS folder.
    6. Delete all the files in this location.
    7. Navigate back to the Print Spooler Service and start it.
    8. Click Print Test Page.

      Note: Should your printing fail, contact your local IT Admin or seek local assistance with the printer setup.

    9. Reconnect your remote session.

Still can't print remotely? You should clear the print queue on the host as well. See How do I clear the print queue if a document is stuck?

Tip: Watch the video tutorial of troubleshooting remote printing issues here.