Troubleshooting Remote Printing
Follow these steps if you experience problems with the remote printing functionality.
- Disconnect your remote sessions to host machines and see if you can print locally.
- Click Windows Key > Search Printers & Scanners > click the destination Printer, then click Manage.
- Click Print Test Page. If the test page printed out, skip to Step 13.
- If the test page failed, locally check the printer spoolers to see if anything is stuck in a queue.
- Click Windows Key + R.
- Type services.msc.
- Navigate to the Print Spooler service and stop it.
- Click Windows Key + R again.
- Type spool, and open the PRINTERS folder.
- Delete all the files in this location.
- Navigate back to the Print Spooler Service and start it.
- Click Print Test Page.
Note: Should your printing fail, contact your local IT Admin or seek local assistance with the printer setup.
- Reconnect your remote session.
Tip: Watch the video tutorial of troubleshooting remote printing issues here.