HELP FILE

Troubleshooting Remote Printing

Follow these steps if you experience problems with the remote printing functionality.

  1. Disconnect your remote sessions to host machines and see if you can print locally.
  2. Click Windows Key > Search Printers & Scanners > click the destination Printer, then click Manage.
  3. Click Print Test Page. If the test page printed out, skip to Step 13.
  4. If the test page failed, locally check the printer spoolers to see if anything is stuck in a queue.
  5. Click Windows Key + R.
  6. Type services.msc.
  7. Navigate to the Print Spooler service and stop it.
  8. Click Windows Key + R again.
  9. Type spool, and open the PRINTERS folder.
  10. Delete all the files in this location.
  11. Navigate back to the Print Spooler Service and start it.
  12. Click Print Test Page.
    Note: Should your printing fail, contact your local IT Admin or seek local assistance with the printer setup.
  13. Reconnect your remote session.
Tip: Watch the video tutorial of troubleshooting remote printing issues here.