Troubleshooting Remote Printing
When you experience problems with remote printing, you either have a problem with your local printer or the printer queue is stuck either locally or on your host.
- Disconnect your remote sessions to host machines and see if you can print locally.
- Click Windows Key > Search Printers & Scanners > click the destination Printer, then click Manage.
- Click Print Test Page. If the test page printed out, skip to Step 11.
- If the test page failed, locally check the printer spoolers to see if anything is stuck in a queue.
- Click Windows Key + R.
- Type services.msc.
- Navigate to the Print Spooler service and stop it.
- Click Windows Key + R again.
- Type spool, and open the PRINTERS folder.
- Delete all the files in this location.
- Navigate back to the Print Spooler Service and start it.
- Click Print Test Page. Note: Should your printing fail, contact your local IT Admin or seek local assistance with the printer setup.
- Reconnect your remote session.
Still can't print remotely? You should clear the print queue on the host as well. See How do I clear the print queue if a document is stuck?