HELP FILE

Set the way LogMeIn Reports an Error (Host Preferences)

Deploy settings that control how and when LMIGuardian.exe sends error notifications to LogMeIn when the LogMeIn host shuts down due to an error.

Host Preference Packages can only be applied to LogMeIn Windows hosts.

Who can use this feature? The Host Preference Packages feature is available to any Account Holder of a LogMeIn Central Premier or Plus subscription and to users in a Premier or Plus account with the Configuration Management permission.

Host Preference Packages allow you to define and deploy preferences and security settings to Windows hosts in your LogMeIn account. LMIGuardian.exe is LogMeIn's error reporting component. It documents and records errors that occur in the LogMeIn host software and allows error details to be sent directly to our development team for analysis.

The Guardian does not gather or report any personal information.

  1. Create a Host Preference Package, as follows:
    1. In LogMeIn Central, go to the Configuration > Host Preferences page.
    2. Click Add Package. The New Host Preference Package page is displayed.
    3. Name your new Host Preference Package.
    4. Click Save.
  2. Under Category, select Advanced.
  3. Under Software error reporting > When LogMeIn shuts down due to an error select one of the following options:
    Option Description
    Always send an error report An error report will always be sent (no user action required).
    Never send an error report An error report will never be sent.
    Ask the user what to do The user will be prompted to send an error report and can choose to send the report or not.
  4. Continue to add settings to the Host Preference Package. When ready, click Finish and Save.
  5. Assign the Host Preference Package to computers or groups, as follows:
    1. In LogMeIn Central, go to the Configuration > Host Preferences page.
    2. Click Edit or Click here to assign next to the Host Preference Package you want to assign.
    3. Choose computers and groups using the left and right arrows.
    4. Click Save.