product icon

Set the way the Host Reports an Error (Host Preferences)

Deploy settings that control how and when LMIGuardian.exe sends error notifications to GoTo when the host shuts down due to an error.

Before you begin:

Host Preference Packages can only be applied to Windows hosts.

Who can use this feature? The Host Preference Packages feature is available to any Account Holder of a Central Base account. For those Account Holders who have not switched over to a Base plan yet, a Central Premier or Plus subscription is required. Users of such accounts also need the Configuration Management permission.

Host Preference Packages allow you to define and deploy preferences and security settings to Windows hosts in your Central account.

LMIGuardian.exe is the host's error reporting component. It documents and records errors that occur in the Host software and allows error details to be sent directly to our development team for analysis.

The Guardian does not gather or report any personal information.

  1. Create a Host Preference Package, as follows:
    1. In Central, go to the Configuration > Host Preferences page.
    2. Click Add Package.

      Result: The New Host Preference Package page is displayed.

    3. Name your new Host Preference Package.
    4. Click Save.
  2. Under Category, select Advanced.
  3. Under Software error reporting > When LogMeIn shuts down due to an error select one of the following options:
    Option Description
    Always send an error report An error report will always be sent (no user action required).
    Never send an error report An error report will never be sent.
    Ask the user what to do The user will be prompted to send an error report and can choose to send the report or not.
  4. Continue to add settings to the Host Preference Package. When ready, click Finish and Save.
  5. Assign the Host Preference Package to computers or groups, as follows:
    1. In Central, go to the Configuration > Host Preferences page.
    2. Click Edit or Click here to assign next to the Host Preference Package you want to assign.
    3. Choose computers and groups using the left and right arrows.
    4. Click Save.
Article last updated: 27 September, 2022