1. Open a document directly on your local client computer. The client is the computer that you're sitting at.
2. Test printing directly from the client computer to the client printer.
3. If printing works, proceed to the next section.
   Note: If printing did not work, contact the manufacturer of your printer for further instructions.

1. Launch Remote Control and open the Devices and Printers list on the host computer. The printer should be listed as <printer name> via LogMeIn.
   Note: On Windows 10 computers, open Printers & scanners.
2. Right-click anywhere in an empty space in this folder and choose View > Details. It may take a few minutes to display the mapped printer.

Clear the print spooler or print queue both locally and on your remote host as described above. If you still have issues after the print spooler is cleared, try to reinstall the remote printer drivers as follows:

1. When taking remote control of a host, on the Remote Control toolbar, click Options.
2. Under Remote Printing, clear any selected printers.
3. On the host computer, open the LogMeIn Control Panel.
4. Click the Options tab, click Preferences.
5. On the Advanced tab, click Reinstall printer driver.
6. Click OK.

This will reinstall the printer drivers. You must end your remote control session then take remote control of the host again and under Options > Remote Printing, select the printer to which you want to print. If none of the above resolves the issue, uninstall the host software from the host computer, reboot, then reinstall. This can only be done by someone located physically at the host computer.