HELP FILE

How to View RemotelyAnywhere Log Files

    The host will always log the following events to the application log:
    • Service Start/Stop
    • LogIn/Logout
    • Remote Control Start/Stop

    Follow this procedure to view log files:

    1. Click Preferences to access the host preferences.
    2. Go to Preferences > RemotelyAnywhere Logs.

      Result: A list of available log files is displayed.

    3. On the list, double-click the file you want to view.

      • The active log file is named RemotelyAnywhere.log
      • Older logs are stored with the naming convention RAYYYYMMDD.log (example: the log file for January 20, 2011, would be RA20110120.log)
      • Click Download all logs in one compressed file to access all available logs in a single compressed archive

    4. You can also set the following options by clicking Preferences:
      Option Description
      Directory for log files Define the folder where the files are to be saved. Leave blank to use the default location (the RemotelyAnywhere installation directory, typically C:\Program Files\RemotelyAnywhere).
      Keep log files for this many days Enter the number of days for which you would like to store log files.
    5. Click Apply.

      Result: Your settings are applied immediately to the host.

    Article last updated: 27 September, 2022