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Why does Pro require a valid, working email address?

    In order to use Pro, the email address you entered when you registered for a Pro account must be legitimate. If it is not, you will not be able to receive correspondence from us regarding updates to the website and software, billing issues such as a declined renewal attempt, and optional promotional offers we may send from time to time.

    You will also not be able to change your Pro account password if you forget it.

    After you create a Pro account, you will be prompted to confirm your email address by clicking on a link inside an email from GoTo. You will not be able to purchase a subscription if you do not do this, and after a few days grace period, you will not be able to access to account functionality until you confirm.

    Article last updated: 27 September, 2022