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Why does Internet Explorer crash when I try to add a computer?

This seems to be due to an error in the Java console. In order to deliver an easier installation, we use Java to initiate the host install process.

To resolve this issue, go to and download the latest version of Java. You should then be able to run the installer from the website.

If this does not work, download and run the GoTo installer directly from here: You will be prompted to enter your account information during the install.

Article last updated: 27 September, 2022