HELP FILE

Why can I only type 0 - 9 when controlling my host computer?

    Symptom

    When controlling a host computer, you can only type 0 - 9.

    Cause

    You may have the security program GuardedID© installed on your computer. Here is a comment from GuardedID tech support:

    Certain programs may use Windows Message Hooks in a non-standard way that makes them appear to GuardedID© as keyloggers. Every time you type into one of these programs you will see numbers in sequence (1-2-3-4-etc.) instead of what you are typing.

    Action/Workaround

    Temporarily disable Anti-Keylogging. Open Constant Guard and click Options > Configure my "Anti-keylogging" protection and temporarily disable the Anti-Keylogging feature.
    Note: GoTo support cannot offer further assistance with GuardedID. Please visit http://www.guardedid.com/support.aspx for more information.