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Why am I getting ''Error 1385''?

    Symptom

    When connecting to a Host computer, you may receive the following error message:

    "Logon failure: the user has not been granted the requested logon type at this computer. (1385)"

    Cause

    This error occurs when there is a security policy put in place on the host computer that is preventing the login credentials entered from authenticating successfully.

    Action/Workaround

    To resolve this error, please contact the Administrator of the host computer or domain. If you are not in a domain, or it is your own personal computer, please consult Microsoft's documentation on the error below.

    Note: GoTo support cannot assist in resolving error 1385.
    Article last updated: 27 September, 2022