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What if my laptop/desktop/personal computer has been stolen?

    If a computer running the host software has been stolen, you can use the host service to retrieve information that may be useful to the authorities:

    1. Log in to your account. The Home page (computer list) is displayed.
    2. Watch for the stolen computer to come online.
    3. When the computer comes online, click the Properties link for that computer.
    4. In the General Settings you will see the last IP address from which the computer connected.
    5. Give the IP address to the police.
    Note: This is the only information available that can assist the authorities. GoTo support cannot assist in any other way. We can help you locate the IP address from which the computer connected to the Internet, but you must rely on law enforcement officials to do the rest.

    Article last updated: 27 September, 2022