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Switching From Stuck HP Printer to New Printer

    Issue

    User purchases a new printer for their client so that they could use it instead of an HP which took forever to connect. When they connect back into the host, they need to wait forever for the HP printer to connect to switch to the new printer even though it's set as a default.

    Solution

    1. Make sure the new printer is set as a default.
    2. Connect into host computer and minimize session.
    3. Open registry on the CLIENT computer the user is connecting from.
    4. Go under the following locations: HKEY_CURRENT_USER > Software > LogMeIn > Client > Options > Printers.
    5. Under printers it will show the current printer that is connected or trying to connect. Delete this printer from the registry. Open session back up, disconnect from host completely back to My Computers or Central.
    6. Remote Control back into host and it will not connect any printers and you can then choose which one to use.
    Article last updated: 27 September, 2022