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Remote Sound is not working. What should I do?

    Check the following to troubleshoot remote sound.

    Why is remote sound not working?

    • Please check that the host computer has the latest version of the host software installed.
    • Make sure you have the latest version of the Client desktop app for Windows or for Mac, as required.
    • Check to make sure the client's computer speakers are turned on and the volume is turned up.

    Still isn't working?

    In Windows 7

    Make sure the sound is configured properly within Windows on the host computer.

    1. Connect to the Windows 7 host computer.
    2. Open Control Panel > Sound.
    3. Click the Recording tab.
    4. Look for something similar to Stereo Mix, Stereo Out, Stereo Sum, What U Hear, or loopback. If you only see Line In, Mic, or Microphone, then Remote Sound may not be possible.
    On a Mac
    Note: Remote sound is currently not supported on Mac hosts running on M1 or M2 processors.
    • Make sure you are running the most recent version of the Host software on the Mac you want to control (2229 or above).
    • If you are running the correct version of the Host software, then restart the host.
    • If sound still does not work, then reinstall the host.
    • If sound still does not work, please contact us.

    I've lost all sound on my Mac after using the host! If you can't hear sound on a computer that was being controlled via the host after ending a remote session, go to System Preferences > Sound > Output/Input on the Mac and confirm that LogMeInSoundDriver is not selected.

    Article last updated: 3 November, 2022