HELP FILE

Remote Printing Output is Mirrored

    There are multiple ways to resolve this problem, depending on your configuration.

    Turn on Force Bitmap Printing

    1. Access the host preferences:
      • From the host computer, open the LogMeIn Control Panel and follow this path: Options > Preferences > Advanced
      • From a client device, connect to the host Main Menu and follow this path: Preferences > Advanced
    2. Under Remote Printing, select Force Bitmap Printing.
    3. Click OK or Apply.

      Result: Your settings are applied immediately to the host.

    4. Print the file again.

      Result: When bitmap printing is activated, all material printed using remote printing will be 'printed' locally to a bitmap which is then sent to the remote printer. Bitmap printing is slow, but reliable.

    Turn off display acceleration

    1. On the client computer, go to Options > Preferences > General.
    2. Clear the Use display accelerator option.

      Result: Print the file again.

    Change your remote control method to Java

    1. From a client computer, connect to the host Main Menu.
    2. Click the arrow next to Show Detailed Mode in the top left corner of the menu.
    3. Click the icon to the left of the Remote Control option.
    4. Select Java.
    Article last updated: 27 September, 2022