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Plugin and extension-free remote control from browsers

Due to policy changes in all major browsers, we have been moving away from plugins and extensions towards standalone clients. This transition also allows us to deliver client apps with richer feature sets without disrupting your usual remote access experience.

Here's how plugin and extension-free remote control works:

  1. When you initiate a remote session: A small support app downloads and your session is started in a new window.
  2. If your browser prompts you about launching the Client, select Remember my choice... and click OK.
  • During the process, you are not required to install any applications nor you need administrator privileges.
  • The client app downloads on the first use and stored on your computer locally. It will be downloaded again only when a new version is available.

What can I do if the Client is downloaded each time I initiate a remote session?

As the app uses cookies to store its installed state, this behavior generally happens if you have cookies disabled or recently deleted your browser history. Here's how to enable cookies in Chrome, Internet Explorer, Firefox and Safari.

What steps can I take if I prefer using extensions or plugins?

Please note that we are focusing on native clients, because they offer a superior experience for everyone. For the time being, you have the following options:

  • Use desktop Internet Explorer with ActiveX control to initiate sessions without downloading the supporting app.
  • If you are on the Chrome dev channel, it is possible to install the crx plugin locally. However, this method is unsupported and not recommended, as no future updates or fixes will be available.

Why does Chrome tell me "This extension is not listed in the Chrome Web Store and may have been added without your knowledge"

Don't worry if you see this message next to an entry for the legacy version of the host software extension for Chrome. The folks at Google display this message because the extension has been retired. The extension was not added without your knowledge, it has simply been unlisted from the Google Web Store.

You can read more about this transition in our blog post.

Article last updated: 27 September, 2022