My account is locked. What do I do?
If you become locked out of your account, an email will be sent to your registered account email address. This email will contain a link that will allow you to unlock your account.
If you have not received this email within a few hours of the lock, please check your spam folder to ensure it was not blocked. If you don't receive an email, see Why didn't I get my "Reset Password" email for my GoTo account?
If you try to unblock your account by clicking the link in the email and your link is expired, you can try resetting your account password.
For more information on resetting your password, see Reset Password FAQs