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My IP address has been blocked after too many failed login attempts. What can I do?

Repeated failure to enter a valid Windows/Mac user name and password can result in IP Lockout. This means you won't be able to continue to attempt to log in from the same computer until the lockout is resolved. The lockout remains in effect for 30 minutes by default.

Tip: One common reason for failed login is that users enter their LogMeIn ID and password, not their computer user name and password. See also How do I Authenticate my Session?.
Remember: Your LogMeIn ID is the one that you use to log in at Your computer user name is the one that you use to physically log in to your Windows or Mac host - that is, when you are physically there at your computer.

To clear an IP address lockout, you must have physical access to the host computer.

  1. Physically go to the computer that you want to be able to access, or ask someone who is present at that computer to perform the following steps.
    Tip: In some cases, you may need to ask for help from the person who manages the host software at your organization.
  2. Open the LogMeIn Control Panel and follow this path: Options > Preferences > Security.
  3. Under Authentication Attack Blocker, click Unblock all.
Results: You should be able to return to the original client computer (the one that was locked out) and log in with valid credentials.

For more information about how GoTo protects your host computers, see How to Set up an Authentication Attack Blocker.

Frequently Asked Questions

Why can't I get a link to reset my password?
Because we are talking about your computer. We have no idea what your password is and have no way to reset it on your behalf. If anyone could simply reset your computer's password, you'd be in trouble. In short, it is only you who can initiate the reset process for your host/computer password.
Do I have to wait until the lockout period expires to retry entering my host password?
Yes. Unless you physically go to your remote computer and log in.
Article last updated: 8 September, 2023