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Pro disables Windows Aero peek. What can I do?

    Symptom

    Windows Aero peek is disabled and does not re-enable when taking remote control of a PC running Windows 7 or higher.

    Cause

    This is caused by an incompatibility issue with the Windows Aero software and Pro's Mirror Driver.

    Solution One: Disable the Mirror Driver

    1. Open the Run prompt by pressing the Windows key + R.
    2. Type devmgmt.msc and press Enter.
    3. Under Display Adapters, right-click the Mirror Driver.
    4. Click Disable.
    5. When prompted, restart the host PC.

    When the PC restarts, you can enable Windows Aero in Control Panel > Personalization.

    Solution Two: Reinstall Pro

    1. On the host, uninstall Pro.
    2. Reboot the host PC.
    3. Install Pro.
    Article last updated: 27 September, 2022