HELP FILE

Client for Mac previous version is not removed after update

    Symptom

    After updating the Client for Mac, both versions of the app are retained on your Mac.

    Solution

    1. Remove all versions of the app manually, as follows:
      1. Open the Finder.
      2. Click Applications in the navigation pane on the left.
      3. Browse for Client. Two Client applications appear in the list.
      4. Press Cmd + Del, or drag the app to the Trash.
      5. Repeat step 4 for both instances. All Client versions are now removed from your Mac.
    2. Install the most recent Client.
      1. Download the app from here.
      2. Run the installer.

    The most recent version of the client is now installed.