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I get an Error Code 1316 during installation. What should I do?

    If you receive an error 1316 while installing Pro or RemotelyAnywhere, you need to go into the registry and delete the keys referencing your MSI package.

    You can do this by:

    • Windows XP, 2000: Start > Run, type: regedit, and press [Enter]
    • Windows Vista and Windows 7: Start, type regedit in the Instant Search bar, and hit [Enter}
    1. Expand the + next to HKEY_LOCALMACHINE
    2. Expand the + next to SOFTWARE
    3. Expand the + next to CLASSES
    4. Expand the + next to INSTALLER
    5. Expand the + next to PRODUCTS
    6. Please click each folder until you find the one on the right that says Product Name = Remotely Anywhere or Pro. Delete this key and then attempt to re-install the software.
    Article last updated: 27 September, 2022