HELP FILE
How to Add Users to Your Account
Invite others to access computers in your account.
Any Pro account holder (subscriber) can add users to their account.
Important: When users are removed from Active Directory, they are not removed from Pro.
The invited users are sent an invitation email. They must open the invitation and click the invitation link. Any invitee who is not yet a user will be prompted to create an account. Any invitee who is already a user will have a new profile added to his existing account:
User of [your "Company Name"].
Frequently Asked Questions
- Can I make another user the master account holder of my account?
- No.
- Why can't my User see any of the computers I have assigned to them?
-
Your users may complain that they can't see the correct computers in your account.
This happens when they are using their own Account Holder profile rather than the User profile that gives them access to your account.
Ask your user to log in to their account and select the proper user profile from menu in the top-right of Pro. Their user profile should be similar to this:
User of [your "Company Name"]