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How to Add Users to Your Account

Invite others to access computers in your account.

Watch this video on inviting users:

Any Pro account holder (subscriber) can add users to their account.
Important: When users are removed from Active Directory, they are not removed from Pro.
  1. Go to
  2. On the left menu, click Users > Manage.

    Result: The Users page is displayed.

  3. Click Invite.

    Result: The Invite users to access your computers page is displayed.

  4. Enter the Email address of each user you want to invite.
    The address will be used to log in at
    • Anyone with an email address can be added as a user. An account is not required in advance.
  5. Click Send Invitation.
    You can view the invitation email by clicking Preview Invitation Email.
Results: The invited users are sent an invitation email. They must open the invitation and click the invitation link. Any invitee who is not yet a user will be prompted to create an account. Any invitee who is already a user will have a new profile added to his existing account: User of [your "Company Name"].
What to do next:

Are you looking to remove users from your account?

On the Users > Manage page, select the users you want to delete and click Delete Users at the top of the page.

Deleted users won't be able to access computers under your account, but they will still be able to access computers under their own accounts. In other words, you can't and won't delete their Pro accounts.

Frequently Asked Questions

Can I make another user the master account holder of my account?
No. To change the master account holder, you must contact us by selecting Customer Support on this page.
Why can't my User see any of the computers I have assigned to them?

Your users may complain that they can't see the correct computers in your account.

This happens when they are using their own Account Holder profile rather than the User profile that gives them access to your account.

Ask your user to log in to their account and select the proper user profile from menu in the top-right of Pro. Their user profile should be similar to this:

User of [your "Company Name"]

Article last updated: 19 October, 2022