How to Add Users to Your Account
Invite others to access computers in your account.
Are you looking to remove users from your account?
On the
page, select the users you want to delete and click Delete Users at the top of the page.Deleted users won't be able to access computers under your account, but they will still be able to access computers under their own accounts. In other words, you can't and won't delete their Pro accounts.
Frequently Asked Questions
- Can I make another user the master account holder of my account?
- No. To change the master account holder, you must contact us by selecting Customer Support on this page.
- Why can't my User see any of the computers I have assigned to them?
-
Your users may complain that they can't see the correct computers in your account.
This happens when they are using their own Account Holder profile rather than the User profile that gives them access to your account.
Ask your user to log in to their account and select the proper user profile from menu in the top-right of Pro. Their user profile should be similar to this:
User of [your "Company Name"]