HELP FILE

How do I resolve 'Error 10009'?

    Symptom

    You are immediately disconnected when attempting to start Remote Control when the host is a Mac. You also receive the following error message in the details of the resulting dialog box:

    Failed to start Remote Control process: 10009

    Solution

    Restart the host computer, as follows:

    • If you have direct access to the Mac, simply reboot as normal
    • If connecting remotely, log in to LogMeIn.com and go to the Home page. Connect to the computer and then go to Preferences > Advanced Settings > Reboot Options > Hard Reboot.

    Once the computer is restarted, Remote Control access should be restored.

    Article last updated: 27 September, 2022