How do I contact your GoTo product Customer Support?
Our Customer Care team is here to help! Use the options below to find the right resource for your needs.
Search FAQs (Recommended)
Get answers fast with our robust library of help articles and videos. Use the search bar above to enter your question or explore the categories on our Support Center homepage.
- How it Works
- How to Connect using the Client Desktop App
- Why does my computer show as Offline?
- How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN
- System Requirements – Host Computer
Ask the Community
We've designed our contact experience to ensure you are routed to the most knowledgeable agent for your specific question. To reach the right support queue, first search for your question (either using the search bar or by browsing our FAQs) and then use the Contact Support option at the relevant help article to reach out to us.
If you would like to be placed in our general support queue, select Contact Support in this article.
Why are you recommended to search for an article before contacting us?
When you get in touch with us from a specific support page, our customer support agents will get a better idea about your issue before you actually contact us. This ultimately saves time for both you and us to find a resolution for your problem.
Why don't you get a direct phone number?
Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number, we need you to select your country first on the Contact Support form.
Need help with other products?
Here's a list of GoTo products that you may be looking for:
GoToMeeting - https://support.goto.com/meeting
GoToWebinar - https://support.goto.com/webinar
GoToTraining - https://support.goto.com/training
Central - https://support.logmeininc.com/central
Hamachi - https://support.logmeininc.com/hamachi
Rescue - https://support.logmeinrescue.com
join.me - https://support.logmeininc.com/joinme
GoToConnect - https://support.goto.com/connect
GoToMyPC - https://support.logmeininc.com/gotomypc
GoToAssist Remote Support - https://support.logmeininc.com/gotoassist-remote-support
GoToAssist Service Desk - https://support.logmeininc.com/gotoassist-service-desk
GoToAssist Corporate - https://support.logmeininc.com/gotoassist-corporate
GoToAssist SeeIt - https://support.logmeininc.com/gotoassist-remote-support?labelid=4f28ed7d
OpenVoice - https://support.goto.com/openvoice
Grasshopper - https://support.grasshopper.com