HELP FILE

How do I contact Customer Support?

    Our Customer Care team is here to help! Use the options below to find the right resource for your needs.
    Note: This support site responds to issues when using Pro, which is a remote access application. If you have questions about meeting, webinar, VPN, remote support, or telephony, please visit the relevant support site listed below.

    Search FAQs (Recommended)

    Get answers fast with our robust library of help articles and videos. Use the search bar above to enter your question or explore the categories on our Support Center homepage.

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    Ask the Community

    Check out our Pro Community to crowdsource your question and read relevant posts from our knowledgeable experts and other Pro users like you. You can also join the Community to post your own questions and reply to others.

    Contact Us

    We've designed our contact experience to ensure you are routed to the most knowledgeable agent for your specific question. To reach the right support queue, first search for your question (either using the search bar or by browsing our FAQs) and then use the contact options at the bottom of a relevant help article to reach out to us.

    If you would like to be placed in our general support queue, use the contact options below this article.

    Why are you recommended to search for an article before contacting us?

    When you get in touch with us from a specific support page, our customer support agents will get a better idea about your issue before you actually contact us. This ultimately saves time for both you and us to find a resolution for your problem.

    Why don't you get a direct phone number?

    Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number, we need you to select your country first on the Contact Support form.