An attempt to log in without proper User Access Control permissions may result in error 4320 ("Operator or Administrator has refused the request"). security
What type of user can access host computers?
- Users with Administrator credentials on the host computer (at the operating system level)
- Non-administrator users who have been granted permission to access the host via the User Access Control feature in LogMeIn Pro
What happens if a user without proper permission attempts to connect?
An attempt to log in without proper User Access Control permissions may result in error 4320 ("Operator or Administrator has refused the request").
Example: How does User Access Control work?
If the computer you want to access remotely is set up with multiple user accounts (for example, each member of the family has his own login), you may need to set each user's access permissions to ensure that each user will be able to access the computer via the host software.
How can you tell if your computer has multiple users? When you turn on your computer, you must click a user name/icon in order to log on.
- Assume you have a computer at home called "Main Home Computer"
- "Main Home Computer" is accessible through your account, which is shared by all members of the family
- "Main Home Computer" has three users: (1) Dad, (2) Son, and (3) Daughter
- "Dad" is set as the Administrator of "Main Home Computer"
- "Son" and "Daughter" are set as limited users
- "Dad" logs in to the family's shared LogMeIn Pro account and accesses "Main Home Computer"; he authenticates to "Main Home Computer" using his administrator credentials
- "Son" or "Daughter" will only be able to log on to the "Main Home Computer" using their "Son" or "Daughter" credentials once "Dad" has logged on to "Main Home Computer" and set the proper User Access Controls in LogMeIn Control Panel.