HELP FILE

Web Controls

The Web Controls feature allow an organizer to view conference call information when a OpenVoice call is in progress. When the organizer logs into their organizer account, they see the following on the Web Controls page:

Use web controls as an organizer

OpenVoice organizers can manage conference calls by using web controls rather than the phone. To manage a conference call from the web, do the following:

1. Log in to your OpenVoice account.

2. In the left navigation, click Web Controls.

3. Use the web controls as follows:

  • Mute or unmute the participant's line. (a)
  • Place the participant on hold or return the participant to the conference. (b)
  • When the conference call is in Lecture Mode, the participant may raise a hand to ask to speak. Click the Hand Raised icon to unmute the participant's line. (c)
  • Display the participant's telephone number. (d)
  • Display the duration of the conference. (e)
  • Dismiss or drop a participant from the conference. (f)
  • Begin or stop recording the conference. (g)
  • Mute all participants in the conference. (h)
  • Unmute all participants in the conference. (i)
  • Lock the conference to prevent others from joining. (j)

Note: The arrow is visible only on clicking under the column headings.