HELP FILE

Manage Product Seats for Users

Account admins can manage assigned product seats for a single user, or make bulk seat changes for a selection of multiple users. Assigning a user with a product seat gives them access to log in and use that product. The number of product seats available on your account is determined by your subscription plan(s).

Adding or removing access to a product does not impact their access to Admin Center itself. If desired, you can also do that by managing their admin access.

Manage seats for a user

Topics in this article:

Enable or disable product seats for a single user

Enable or disable product seats for multiple users (bulk change)

About removing roles and/or product seats

Enable or disable product seats for a single user

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Click Manage Users in the left navigation.
  3. Select your desired user to open their User Details page.
  4. Click Edit in the Products pane.
  5. Tip: To view the features and capabilities of each product on your account, click Plan details.

  6. Use the checkboxes to specify which products the user should be able to access.
  7. If desired, update their account role.
  8. Click Save when finished, and the user will receive an email notification informing them of the changes to their product access.

Enable or disable product seats for multiple users (bulk change)

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Select Manage Users in the left navigation, then choose from the following selection options:
    • Click Select all <#> to select all users in your account.
    • Select specific users manually.
    • Use the "Filter category" and "Filter by" drop-down menus to narrow down your selection of users (e.g., by user group, role, etc.).
    • Use the Search field to look up users and select them.
  3. Click Manage Seats in the lower navigation.
  4. Use the checkboxes to specify which products the user should be able to access.
  5. Tip: To view the features and capabilities of each product on your account, click Plan details.

  6. Use the checkboxes to specify which products the users should be able to access.
  7. Click Apply Changes when finished, and users will receive an email notification informing them of the changes to their product access.

About removing roles and/or product seats

Depending on the actions you take against a user's account, the user's account status will reflect as Enabled or Suspended. Listed below are actions and their outcomes that will affect the user's status. Learn more about managing user account roles.

Actions Against User Outcome User Status
Removal of all roles and product seats User remains on the account but cannot access the Admin Center or products Suspended
Removal of only product seats (user's admin or manager role remains assigned) User can log in to the Admin Center but cannot access products Enabled
Removal of only admin or manager user role (user's product seats remain assigned) User can access products but cannot log in to the Admin Center Enabled

Related

Manage User Account Roles

Manage Account Info for Users

Manage Feature Settings for Users

Manage Custom Fields for Users

Create User Groups

Manage Device Groups