Set up domains
For example, if all of your users sign in to other tools on your network with emails such as firstname.lastname@example.org and email@example.com, then “mycompany.com” is the organization's email domain.
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Domains within your organization are wholly-owned email domains that your admins can verify either through your web service or DNS server. In the email Joe@main.com, main.com is the email domain.
Once you start the verification process for a domain, you have ten (10) days to complete the verification. If this period lapses, the domain is set to Expired, but you have the option to simply restart the process using new verification codes. Once you have verified a domain, you cannot delete it from your organization, though it can be deleted prior to being verified.
The first step you take in creating an organization is to create the initial domain. Verifying the initial domain automatically creates your organization.
Set up your first domain
1. The IT Administrator or individual managing the account can start at https://organization.logmeininc.com.
2. Log in using an existing LogMeIn account set up under the same domain you wish to add to your organization.
3. The first screen will ask that you verify that you own the domain that you logged in with. You are provided two methods for setting up domain validation, each of which uses a unique verification code to complete the verification. Copy the verification value to your clipboard.
Note: The verification screen will display until the domain is verified. If it takes you longer than 10 days to verify the domain, the system will automatically generate new verification codes for your domain the next time you visit the Organization Center.
4. Paste it into the DNS record or a text file for upload to one of the locations, depending on which of the verification methods your choose:
- Method 1: Add a DNS record to your domain zone file
To use the DNS method, you place a DNS record at the level of the email domain within your DNS zone. Typically, users are verifying a “root” or “second level” domain such as “main.com”. In this case, the record would resemble:
@ IN TXT “logmein-verification-code=668e156b-f5d3-430e-9944-f1d4385d043e”
main.com. IN TXT “logmein-verification-code=668e156b-f5d3-430e-9944-f1d4385d043e”
If you require a third-level domain (or subdomain) such as “mail.example.com” the record must be placed at that subdomain, such as:
mail.main.com. IN TXT “logmein-verification-code=668e156b-f5d3-430e-9944-f1d4385d043e”
For more detailed documentation, see Add a TXT DNS record.
- Method 2: Upload a web server file to the specified website
Upload a plain-text file to your web server root containing a verification string. There should not be any whitespace or other characters in the text file besides those given.
- Location: http://<yourdomain>/logmein-verification-code.txt
5. Once you have added the DNS record or text file, return to the domain status screen and click Verify. You will see the domain verified the next time you log in.
Once your base domain is verified, you can continue configuring your set up as follows:
- Add domains
- Set up Identity Providers to enable single sign-on
- Add or delete organization user identities
Add additional domains
Most companies will only need the first domain they add. You only need to add additional domains if users within your company authenticate using other email domains, but use the same Identity Provider through which to authenticate.
2. In the Email Domains tab, click Add domain.
3. Enter the domain and click Next.
4. Repeat the steps detailed in above.
During the period of verification, the Domains tab displays the status of each domain.
Delete a domain
The option to delete a domain is only available while the domain is not yet verified. Once a domain is verified it cannot be deleted from your organization.
3. Select a domain using the checkbox by the domain name.
4. Click Delete domain.
5. In the verification dialog, click Delete.