Explore First-Time User Resources Features Overview Free Training for GoToAssist Remote Support v4 General FAQs GoToAssist Security Remote Support Quick Start Understanding User Roles Welcome to GoToAssist! Delete Unattended Computers and Remove Unattended Access Block or Remove Unattended Access Check for Updates on Unattended Computers Move Unattended Computers Rename Unattended Computers Set Up Unattended Access Uninstall the GoToAssist Customer Unattended Application View Device Group Info for Unattended Access Access Your Recordings Explore Your Dashboard Generate Reports Manage Your Devices Grant Access to User Profiles Install GoToAssist Remote Support Integration for Salesforce Set Up Layout Pages Set Up and Configure a Force.com Site

Customize Support Portals Invite Customers to Join Start Attended Support Sessions Use the GoToAssist Expert Desktop App (Mac) Use the GoToAssist Expert Desktop App (Windows) End Your Session Join Help via Web Browsers Join a Collaborative Session as an Agent via iOS Join a Support Session From Your Desktop Report Abuse Use the GoToAssist Customer Attended Standalone Application (Single Executable for Windows) Use the GoToAssist Customer Desktop Application Refresh or Reset Unattended Computers Start Unattended Support Sessions Update Stored Password Use the GoToAssist Customer Desktop Application Wake Sleeping Computers (Wake-On-LAN) Create Session Notes Feature Comparison: Windows vs. Mac Preferences Reboot and Reboot in Safe Mode Run Diagnostic Reports Run as a Service Send "Ctrl-Alt-Del" Command Use Chat Use Collaborative Sessions (Invite to Session or Session Transfer) Use Cut-Copy-Paste Use Drawing Tools Use File Transfer Use Screen Sharing Host a Support Session via Android Host a Support Session via iOS Join a Collaborative Session as an Agent via iOS Join a Support Session via Android Mobile Feature Comparison Mobile Support Access Your Session Data Add Session Notes Create a GoToAssist Seeit Account (no longer available) End Your GoToAssist Seeit Session (Agents) GoToAssist Seeit FAQs GoToAssist Seeit Overview How do I sign in to GoToAssist Seeit? How do I view my recent GoToAssist Seeit sessions? In-Session Features for GoToAssist Seeit Customers Invite Customer to Join a GoToAssist Seeit Session Is GoToAssist Seeit GDPR compliant? Join a GoToAssist Seeit Session Leave a GoToAssist Seeit Session (Customers) New User Login for GoToAssist Seeit Record a GoToAssist Seeit Session Start a New GoToAssist Seeit Session on Mobile Start a New GoToAssist Seeit Session on your Desktop System Requirements for GoToAssist Seeit Agents System Requirements for GoToAssist Seeit Customers Update Your GoToAssist Seeit Mobile App Version Can I switch user profiles in Windows during a support session? Connection Troubleshooting How can I remotely control a customer's Mac running macOS Catalina (or later) using GoToAssist Remote Support v4? How do I contact customer support for GoToAssist Remote Support v4? Install Unattended Access without Admin Permissions Installing Unattended Support Replaces Another Unattended Device Is GoToAssist Remote Support v4 GDPR compliant? Why am I unable to generate a support key on macOS? Why do I encounter an error when I try to join a support session?

Why didn't I get my "Reset Password" email for my account? Change Your Display Name What's the difference between online and corporate accounts? Who is the billing contact for my account? Change Your Email Address Why can't I access my account? Change Your Display Language I forgot my account password, how do I reset it? Multi-Factor Authentication for GoToAssist Remote Support v4 Change Your Profile Picture Change Your Time Zone Connect Your Social or Other Account for Sign-In Change Your Account Password How do I unsubscribe from your mailing lists? Login Verification FAQs How do I manage my trusted devices? My Account FAQs Create an Account Manage Device Groups in the Classic GoTo Admin Center Create and Manage Settings Templates What's New in the Classic GoTo Admin Center? Using the GoTo Admin Center (classic) Manually Add Users to Your Account in the Classic GoTo Admin Center Manage Account Info for Users Create User Groups Manage Account-Wide Settings in the Classic GoTo Admin Center Manage Products for Users Customize Welcome Emails Manage Feature Settings for Users Create Reports in the Classic GoTo Admin Center Manage Organization Users Download Past Reports in the Classic GoTo Admin Center Delete a User Group Resend Welcome Email Manage Custom User Fields Delete Users Manage Shared Licenses and Sessions How do I unsubscribe from your mailing lists? How do I change my payment method for GoToAssist Remote Support v4? Why can't I change my subscription plan or billing info online? How do I access my GoToAssist Remote Support v4 invoice history? What's the difference between online and corporate accounts? Who is the billing contact for my account? How do I cancel my GoToAssist Remote Support v4 subscription plan? How do I sign in to my billing portal? How do I change the billing contact for my account? Billing Center FAQs How do I change my billing frequency? Corporate Billing Portal FAQs How do I add user licenses on my GoToAssist Remote Support v4 subscription plan? How do I add a subscription plan or free trial for a different product? How do I subscribe to GoToAssist Remote Support v4 at the end of my free trial? How do I verify my email address to view my GoTo invoices? How do I change my current GoToAssist Remote Support v4 subscription plan? Why can't I change my subscription plan or billing info online? How do I cancel my GoToAssist Remote Support v4 subscription plan? How do I reactivate my GoToAssist Remote Support v4 subscription plan? Why am I being charged sales tax or VAT/GST for GoToAssist Remote Support v4? Cancellation and Refund FAQs How do I change my billing frequency? How do I add a subscription plan or free trial for a different product? Create an Account Set Up Enterprise Sign-In Using AD FS 2.0 Set Up Enterprise Sign-In (single sign-on) Set Up Domains in the Organization Center Set Up Enterprise Sign-In using AD FS 3.0 Adding a TXT Record to a DNS Server Manage Organization Users Add Your Identity Provider to the Organization Center Identity and Access Management Provider Support Set Up a Custom Enterprise Sign-In Configuration Set Up an Identity Provider Using the Organization Center Is Enterprise Sign-In right for me? How do I sign in using single sign-on? SAML Signing Certificate for Enterprise Sign-In Configure Provisioning for GoTo Products Using OneLogin Manage Organization Users Install Active Directory Connector v2 Update the Active Directory Connector Uninstall the Active Directory Connector Configure the Active Directory Connector v2 Active Directory Connector v2 Requirements Set Up and Run User Sync Run the Active Directory Connector v2 Using the Organization Center Manage Custom Attributes (optional) Manage User Sync Rules Automated Provisioning Options Set Up Automated User and Product Provisioning Is automated provisioning right for me? Why am I getting an "Insufficient Permissions" error message? Troubleshoot the Active Directory Connector