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Download the HelpAlert application (Windows only)

    The GoToAssist Corporate HelpAlert application is the software that resides on your Windows computer and enables you to receive, manage and reply to incoming customer queries. Because HelpAlert is an executable file (.exe), it only needs to be downloaded once and does not require an installation process (unlike the Customer software, which must be downloaded and installed).

    1. Using the HelpAlert credentials (i.e., login and password) given to you by your GoToAssist account administrator or your team manager, log in to the Download Center at
    2. Click Download Now to start the download process.
    3. Save the HelpAlert.exe file to your computer. Because HelpAlert is not actually installed on your computer, you will need to be able to access this file each time you wish to launch HelpAlert, so keep it in a convenient location.

      See Log In to HelpAlert for next steps.

      Tip: We recommend renaming the HelpAlert application file on your desktop with the version and build number as listed on the Download screen.

    Article last updated: 27 September, 2022