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User Roles: Owner, Admin, User

    BUSINESS subscribers can assign a role to each user.

    How to assign a role

    Owners and Admins in a BUSINESS account can assign a role to each new user they create, or they can add/change a user's role when editing an existing user.

    The process of adding users is described here: Add users.

    To change the role of many users at once, Owners and Admins can select multiple users and then click Change Role.

    Note: Users are not notified of their role assignment. If you change a user's role, feel free to let them know directly since there are no automatic notifications.
    Note: When importing users in bulk, everyone is assigned the User role; the Role value is not taken into consideration even if present as a column in the import file.

    Available roles

    • An account has only one Owner
    • The Owner role cannot be transferred to another user or changed to another role
    • The only way to change an account's Owner is to change the GoTo ID (email) associated with the account (Change Your Password or Account Email)
    • Only the Owner can purchase additional subscriptions and view billing information
    Restriction: Only available for BUSINESS users.
    • Admins give the Owner a hand managing a account
    • An Admin is like a normal user, but with access to the Admin console via the users tab at
    • You are allowed to have multiple Admins
    • This role can be assigned or revoked at any time by the Owner or another Admin
    • If an Admin won't be using, you can remove their subscription so you don’t consume one of your subscriptions
    • This role is for regular folks who will be using under the Owner's account
    • This role can be assigned at any time by the Owner or an Admin
    • Any User can become an Admin; any Admin can become a User