HELP FILE

Trouble starting a meeting?

Go through this quick checklist, then drop us a line if you are still having trouble.

Firewalls

You may need to tell your firewall that join.me is your friend, so to speak.

Bad performance? Lag? Seems slow?

Make sure your internet connection is working at optimal speeds.

Participants receive an "Invalid Code" message

Make sure that the code they are entering matches the code at the top of the join.me app.


Does join.me work behind a proxy?

Yes. If it doesn't, we'll help you sort things out. Call us at +1.877.251.8373 (US toll free). From outside North America, use one of these other contact numbers.

No sounds from presenter's computer

Sounds from the presenter's computer can't be heard by folks participating in a join.me meeting. This includes stuff like notifications, beeps, songs, or sounds embedded in a PowerPoint presentation.