HELP FILE

Trouble sharing your screen or a window?

Are participants reporting problems when trying to view your shared window or screen? This article might help.

Symptom

When sharing from a Windows PC, your participants see only a black screen and your cursor.

Cause

Most likely you are sharing a window that is running with elevated privileges (that is, it's being "Run as administrator").

Solution

You must run join.me with elevated privileges, as well.

To run join.me with elevated privileges, right-click the join.me icon and select Run as administrator.