HELP FILE

System requirements

Here's a summary of the technical requirements for using join.me and its various components.

Desktop app

These are the requirements for hosting or joining a meeting using the desktop app.

  • Windows 7, 8, 8.1, and 10; Server 2008 R2, 2012 (32 or 64-bit) with .NET 4.0 or higher and the latest updates
  • The latest build of macOS: Yosemite (10.10), El Capitan (10.11), Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15)
  • Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN or DSL)
  • join.me may not run on older computers that do not support SSE2
  • Sorry, the desktop app doesn't run on Linux
  • You should be able to use join.me in most virtual desktop environments, but the variety of VDI environments prevents us from testing them all
Note: join.me is designed for use with third-party products and services (browser, OS, etc.) that are officially supported by their respective vendors and well-maintained by the end user (latest patches and updates installed).

Mobile app

These are the requirements for hosting or joining a meeting using a join.me mobile app.

Always check store listings for the most recent requirements.

iOS
  • iOS 11 or higher for full functionality, including screen sharing
  • iOS 10 for joining or hosting meetings (for information about screen sharing from iOS 10
Android
  • Android 5 or higher

Browser

These are the requirements for joining a meeting using a browser.

  • On both Windows and Mac, we recommend Chrome (but you can also use Safari, Firefox, Internet Explorer 11, or Edge)
  • Once you're in a meeting, some browsers handle audio and video better than others:
    • Chrome: Audio and video
    • Firefox: Audio and video
    • Safari: Audio only
    • Internet Explorer 11 (IE) & Edge: No audio or video
  • When attempting to use advanced features (such as taking the presenter role) you will be prompted to use the desktop app
    Note: In Firefox and Chrome you can take the presenter role without using the desktop app.

Outlook plugin

  • MS Outlook 2010, 2013, 2016, and Office365 (32 or 64-bit, Windows only)

Proxy

join.me should work behind a proxy. If it's not working, we'll help you sort things out.
Tip: On Windows, join.me uses the proxy settings found in Windows (not join.me itself) at Internet Options > Connections > Connections > LAN Settings.