HELP FILE

Call in - Conference calls on iPhone/iPad

Call in to a conference when you are using an iPhone or iPad.

Call via internet

join.me allows you to call into an audio conference using free Voice over IP (VoIP) technology.

Internet calling is available for all meetings.
  1. During a meeting, tap the phone icon.

  2. Tap Call via internet. Volume and microphone options are displayed.
  3. Confirm volume and microphone settings and tap Connect.
You are connected to the join.me conference call using the internet (Voice over IP, or VoIP).
Tip: To end the call or adjust settings, tap anywhere to display meeting options and then click the phone icon again. Tap Disconnect.
Internet calling tips:
  • It's best to use a headset when joining via the internet – headsets pick up less background noise and help prevent echo and feedback
  • You may want to turn off music, videos and other sources of noise that could interfere with your call
  • You can run an audio test under Audio settings

Call by phone

Each time a LITE, PRO, or BUSINESS subscriber starts a join.me meeting we enable a conference line.

The join.me conference telephone lines are not toll-free numbers. Anyone dialing into the conference line may be charged by their telecom service provider according to their calling plan.

The conference number and conference ID are available on the telephone tab for both the organizer and participants:

  1. During a meeting, tap the phone icon.

  2. Tap Call by phone.
    Tip: Can't click Phone? You probably aren't in a LITE, PRO, or BUSINESS meeting.

    The conference numbers and ID are displayed.

  3. Select the number best for your location and dial it using your phone.
  4. When prompted, dial the conference ID followed by # (pound key or hashtag).
  5. To call in as organizer, wait briefly after entering the conference ID and then enter the Organizer code starting with *3 followed by the four-digit code and the # (pound key or hashtag).
    Organizer – Call by phone

    Tip: If you enter the code incorrectly and must enter it again, remember to dial only the last four digits without the *3.

All participants join the same conference regardless of how they join: computer, phone, mobile app – everyone joins the same call.