HELP FILE

Billing

Change billing or credit card info. Print or download a receipt. Resolve billing issues.

Billing Problems?

Call us at +1.877.251.8373 (US toll free). From outside North America, use one of these other contact numbers.

To change billing or credit card info & to print a receipt

  1. Log in to your account at https://join.me/.
  2. Click the billing tab. You may be asked to re-enter your password to verify your identity. Don't see the billing tab? If you are a user in an account owned by someone else, you won't see the billing tab.
  3. To print or download a receipt, click billing history.

In-app purchases

For help with in-app purchases, contact Apple or Google.