LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

GoToAssist is now GoTo Resolve. Discover what our all-in-one IT solution can do for your business. Try free.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    {goToLogo} サポートへようこそ

    どの製品に関するサポートをお探しですか?

    コミュニケーションとコラボレーション


    GoTo Connect

    統合された電話、ミーティング、チャット

    GoTo Meeting

    ビデオ会議プラットフォーム

    GoTo Webinar

    仮想イベント プラットフォーム

    GoTo Room

    Conference room hardware

    GoTo Training

    仮想トレーニング プラットフォーム

    OpenVoice

    シームレスなオーディオ会議

    Grasshopper

    軽量な仮想電話システム

    join.me

    ビデオ会議プラットフォーム

    LogMeIn Resolve

    IT 管理とサポート

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    リモート デバイス アクセス

    LogMeIn Central

    リモートモニタリングと管理

    リモート アクセスとサポート


    LogMeIn Rescue

    リモート IT サポート

    GoToMyPC

    リモート デスクトップ アクセス

    GoToAssist

    リモート サポート ソフトウェア

    Hamachi

    ホスト型 VPN サービス

    RemotelyAnywhere

    オンプレミスのリモートアクセスソリューション
  • Community
  • Service Status
  • You're on the GoToAssist v5 help site

    You are viewing the help site for GoToAssist v5 (formerly known as RescueAssist). If your view looks different than what we’ve described here, you may be using GoToAssist v4.

    Switch to the v4 help site
    Learn more about v5
    Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoToConnect
    • マイミーティング
    • マイウェビナー
    • マイ トレーニング
    • マイ会議
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
product icon See related products

Hi! Welcome to GoToAssist Remote Support v5 Help

Hi! Welcome to GoToAssist Remote Support v5 Help

Type your question here, or browse topics below to view answers or reach a support agent.

Popular topics:
Remote control on macOS Catalina/Big Sur Start unattended support sessions Avoid scammers Troubleshoot unattended access for macOS Set up unattended access Password reset email was not delivered Cancellation FAQs GoToAssist v5 Billing Guide

Or explore one of these areas to get started!

  • Agents
  • Administrators
  • Getting started with the Agent Console

    Learn the fundamentals of GoToAssist v5

  • Agent Console Features and Tools

    Learn about features and tools in the GoToAssist v5 Agent Console

  • My Account

    Manage your account information

  • Resources


    What's new My Cases Portal Customer Community Free New User Training Log In to the Agent Console

  • Classic GoTo Admin Center

    Learn about the Classic GoTo Admin Center

  • Billing icon

    Billing

    Manage your billing and plan details

  • IT Admin icon

    IT Admin Management

    Set up and manage your IT environment

  • Resources


    What's new My Cases Portal Customer Community Free New User Training Log In to the Agent Console

​

  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • 私たちに関しては
  • 利用規約
  • 個人情報保護方針
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

関与とサポート

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

関与とサポート

GoTo Resolve

Rescue

GoToAssist

IDとアクセス

Pro

Central

GoToMyPC