HELP FILE

Using Hamachi Self-Diagnosis to Detect Problems

    The built-in Hamachi Self-Diagnosis feature helps resolve connectivity, installation and system driver problems with your Hamachi client or a specific peer.

    Note: When the Hamachi service is not running and you attempt to launch the Hamachi client, Hamachi Self-Diagnosis is started automatically.

    Troubleshooting your Hamachi client

    1. Launch the Hamachi client.
    2. Go to Help > Diagnostic Tool.

      Result: The Hamachi Self-Diagnosis window is displayed.

    3. Click Start and wait for the tests to finish.

      Result:

      Test results are displayed.

    Results: Problems detected? Go to the next step.

    Troubleshooting a specific peer

    1. Launch the Hamachi client.
    2. Right-click the peer you want to diagnose, and select Diagnose.

      Result:

      Note: The test is run automatically.

    3. Wait for the tests to finish.

      Result:

      Test results are displayed.

    Results: Problems detected? Go to the next step.

    What can I do when problems are detected?

    Note: The Hamachi Self-Diagnosis is not intended to resolve issues automatically.

    Once all tests are run, follow the steps below from the results window.

    1. Click Details to see further information on a detected issue.
    2. To take action, see our troubleshooting pages for fixes to common problems.

      Result: If the issue persists, go to step 3.

    3. Click Summary to see an aggregated report on all test results.
    4. Click Save as... to save the summary report.

      Result: Send the report to product support.

    Article last updated: 3 October, 2022